Privacy Policy

We collect personal information that you voluntarily provide to us when you request services, fill out forms, or contact us. This may include:

• Full name, address, phone number, and email address

• Health and medical information necessary to provide care services

• Insurance information and billing details

• Transportation needs and appointment schedules

• Emergency contact information

We may also collect certain technical information automatically when you use our website, including IP address, browser type, referring pages, and site interaction data through standard web analytics tools.

We use the information we collect to:

• Deliver and coordinate home health care and medical transportation services

• Communicate with you and your authorized family members regarding care

• Process billing, insurance claims, and payment authorizations

• Comply with legal, regulatory, and licensing obligations

• Improve our services, website, and operational processes

• Send service-related communications (appointment reminders, care updates)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only in the following circumstances:

• With healthcare providers, specialists, and care coordinators involved in your treatment

• With insurance companies, Medicaid, or third-party payers for billing purposes

• With trusted service providers (background check companies, software platforms) under strict confidentiality agreements

• When required by law, court order, or government authority

• In connection with an emergency that threatens your safety or the safety of others

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We treat all protected health information (PHI) with the highest standard of care.

For a full explanation of your rights under HIPAA and how we handle your medical information, please review our HIPAA Notice of Privacy Practices.

You have the right to access, amend, and request restrictions on your health information. To exercise these rights, contact our Privacy Officer at echoesofgrain@gmail.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encrypted data storage and transmission (SSL/TLS)

• Access controls limiting staff access to only the information needed to perform their duties

• Regular security assessments and staff privacy training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to responding promptly to any suspected breach.

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect certain functionality of our website. We do not use cookies to collect sensitive personal or health information.

Our services and website are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal and regulatory obligations)

• Withdraw consent where processing is based on consent

• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at echoesofgrain@gmail.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer:

Echoes of Grain Home Care

5820 Parkside Crossing, Dublin, OHIO 43016

Email: echoesofgrain@gmail.com

Phone: +1 (380) 260-2212